top of page

Updated March 2020

Dantas Goddard Limited, trading as Vet in Hand ("Company", "Vet in Hand", "we", "us" or "our") operates the website at ("Site") and operates Vet in Hand ("Service").

The Site is committed to protecting your privacy when you visit it. You can access and browse the Site without disclosing any of your personal data. The Site does not collect personal information about individuals, such as names and mailing or e-mail addresses, unless it is knowingly provided by the individual and the individual has agreed to the terms under which the Site will use the personal information.


The Site will not sell, trade, or rent your personal information to others. It does not automatically log personal data, nor does it link information automatically logged by other means with personal data about specific individuals. The Site uses IP addresses to compile and provide aggregate statistics about visitors, traffic patterns, and administer the site. This statistical information may also be related to third parties (these statistics will not include any personally identifiable information), track user's movement, and gather broad demographic information for aggregate use. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

If you do not want to have your information used in this way, send an e-mail message containing your name and email address to The Company may release account information when such release is reasonably necessary to comply with the law; enforce the terms of any of our user agreements; or protect the rights, property, and safety of the Site, the users of the Site, or others.


We collect or maintain personal information that may include:

  • Your name and email address.

  • IP address.

  • Pet details that you provide, including name, species, breed, age, gender.

  • Pet Health Information that you provide us, which may include information or records relating to your pet medical or health history, health status and other health related information.

  • Other information you input into the Site or related services.


We may use your Personal and your Pet Health Information for the following purposes (subject to applicable legal restrictions):

  • To provide you with the Service.

  • To improve the quality of healthcare through the performance of quality reviews and similar activities.

  • To notify you when Site updates are available.

  • To market and promote the Site and the Service to you.

  • To fulfil any other purpose for which you provide us Personal Information.

  • For any other purpose for which you give us authorisation.


Secure transmission of information via the Internet cannot be guaranteed due to security threats outside our control and you acknowledge that transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Other data may be processed or stored via destinations outside the European Economic Area (“EEA”).


We may disclose personal information that we collect or you provide (subject to applicable legal restrictions):

  • As required by law, which can include providing information as required by a court order.

  • When we believe in good faith that disclosure is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud, or to respond to a government request.


Protecting the privacy of the very young is important to us. For that reason, we do not collect or maintain information at the Site from those we actually know are under the age of majority, and no part of the Site is structured to attract anyone under the age of majority.


Please note that the Site contains links to other websites. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage visitors to be aware that when they leave the Site that you read the privacy statements of each website that might collect personally identifiable information.


Our website is hosted on the platform. provides us with the online platform that allows us to deliver our service to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 


You may choose to provide other information directly to us. For example, we may collect information when you fill out a form, sign up to a mailing list, communicate with us via third-party sites and services, request customer support or otherwise communicate with us.


We may receive information from cookies, which are pieces of data your browser stores and sends back to us when making requests. We use this information to improve your experience, understand user activity, and improve the quality of our services.


We may partner with third-party advertisers, ad networks, and analytics providers to deliver advertising and content targeted to your interests and to better understand your use of the services. These third parties may collect information sent by your computer, browser, or mobile device in response to a request for content, such as unique identifiers, your IP address, or other information about your computer or device. We use analytics partners (such as Google Analytics) to help analyse usage and traffic for our services.


We reserve the right to change this Privacy Policy from time to time. If we do, we will let you know by revising the date at the top of the policy. If we make a change to this policy that is fundamental, we will provide you with additional notice. We encourage you to review the Privacy Policy whenever you access or use our services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy. If you continue to use our services after Privacy Policy changes go into effect, you consent to the revised policy.


This Privacy Policy applies solely to information collected by the Site. If you have any questions about this policy or if you would like to access, correct, amend or delete any personal information we have about you, you are invited to please contact us at

bottom of page